Leadership, Management and Team Development

Success in today’s challenging business environment requires outstanding leadership. SATC can help you develop and enhance your attributes and skills. We offer training and coaching in the following areas:

· Developing your leadership style
· Getting things done through other people
· Motivating your team
· Leading through change
· Negotiating and influencing skills
· Stakeholder management

We have extensive experience of helping people to develop day to day management skills. These include:

· Time management
· Performance management
· Managing a diverse workforce
· Managing attendance
· Managing meetings
· Resolving conflict at work

Often we find that issues are most effectively addressed when a whole team learns together. We are experienced in designing and facilitating team events and awaydays.

Recruitment Interviewing Skills

Investing in training your interviewers will help you recruit the right people, and avoid the waste of time and money incurred through recruiting the wrong ones! SATC can help you with

· Devising job descriptions and skills profiles
· Advertising vacancies
· Sifting applications
· Conducting the interview
· Assessing applicants

Steve Amos and the SATC associates are experienced interviewers. Our service includes an option to sit with you as members of interview panels.

Training Courses For Trainers

This is one of Steve’s specialist areas. He chairs trainer- training programmes for the National School of Government and has delivered programmes in training skills for a wide range of clients. We offer training and coaching in

· Identifying training needs
· Designing training programmes
· Training for groups
· One to one coaching
· Evaluating training

SATC can also offer the ITOL foundation certificate in training skills.

Customer Service Training Courses

Customer service is about exceeding your customers’ expectations so that they will choose to do business with you. SATC offers the following training which will help you and your employees to provide outstanding customer service:

· The principles of customer service
· Building the customer relationship
· Dealing with dissatisfied customers
· Face to face customer service
· Customer service by phone

Creativity Training Courses

Making the most of our creativity is fulfilling to us as individuals, and helps businesses to thrive in a competitive environment. SATC can help you and your employees to use your creative potential to the full. We offer training and coaching in

• Unlocking your creativity
• Creativity with customers
• Creative approaches to training and presentations
• Creative writing workshops
• Stand-up comedy and joke writing