Customer service is about exceeding your customers’ expectations so that they will choose to do business with you. SATC offers the following training which will help you and your employees to provide outstanding customer service:

• The principles of customer service
• Building the customer relationship
• Dealing with dissatisfied customers
• Face to face customer service
• Customer service by phone

For further information phone Steve Amos on 01424 442861 or e-mail steve@satc.org.uk.